About Shipping
A. We usually ship within three business days after receipt of your payment. We usually ship by China Post Air Mail. If you want other express like: YANWEN ,EUB, DHL, EMS etc, please contact us before biding.
YANWEN Delivery of time is about 35-60 days ;EUB is about 15-35 days ;DHL and EMS is about 7 -15 days
B. Please leave us message to inform us the sizes and colors you want, we will send goods by your details, or we will send by random.
C. Please send complete correct address & phone number and we will be willing to calculate shipping cost for you. Mixed colors and models are both welcomed in our store. We will do combined shipping for you.
D. We are not responsible for any custom duty or import tax.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-send your email and we will reply to you asap. Serious Buyer Only! Please place bid only if you agree with all the terms.
Return & Refund
A. The buyer should offer the evidence of the problem in items.
B. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping charge.
C. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.
About Feedfack
A. Your satisfaction is our target! Giving negative or neutral feedback is very serious attitude and we make sure that we CAN solve your problem before leaving negative feedback. We sincerely hope you like our items and enjoy our service. We are looking forward your POSITIVE FEEDBACK.
B. If Attached the products pictures when leaving us positive feeback will win on free lovely gift with your next order! THANK U VERY MUCH!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crank That Bait (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crankthatbait.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
